KATHMANDU: Laxmi Intercontinental, the official distributor of Hyundai vehicles in Nepal, has received the prestigious ‘India, Middle East and Africa (IMEA) Service Performance Award’ from Hyundai Motor Company.
The award recognizes excellence in after-sales service and high customer satisfaction. It reflects Hyundai’s focus on customer experience beyond vehicle sales.
According to the company, the recognition was achieved through continuous efforts to improve service quality, expand the service network, enhance staff skills, and modernize service facilities.
While many automobile brands primarily focus on sales and showroom operations, Laxmi Hyundai has strengthened its after-sales service as a key part of its business strategy.
The company said it considers after-sales support a long-term commitment rather than a short-term business activity. It credited the achievement to the dedication of its entire team and its customer-first approach.
Winning the award against competitors from the India, Middle East and Africa region highlights Nepal’s ability to meet global service standards. The company believes the recognition will further encourage it to set new benchmarks in customer satisfaction and service quality in the Nepali automotive market.
