KATHMANDU: A new study by JD Power shows touchscreen controls are now the biggest complaint among new car owners in the U.S.
The 2025 U.S. Initial Quality Study collected feedback from over 92,000 buyers and lessees. Most complaints came within the first 90 days of ownership.
Users said replacing physical buttons with touchscreens made cars harder to use. Functions like adjusting AC or opening garage doors are now more complex and distracting.
“Touchscreens look modern, but they make simple tasks difficult,” said Frank Hanley, Senior Director at JD Power. “Bringing back buttons can improve the driving experience.”
The study also found issues with cup holders. Many do not fit bottles or thermoses well. This often leads to spills, especially on bumpy roads.
Lexus topped the quality list with only 166 problems per 100 vehicles. Nissan (169), Hyundai (173) and Jaguar (175) followed.
Plug-in hybrids had the most complaints at 237. EVs followed with 212, hybrids with 196, and petrol vehicles had the fewest at 184. Newer models had more problems than older ones.
Although the study is U.S.-based, the trend is seen globally, including Nepal. In Nepal, Chinese EVs make up 65-75% of the market. Many rely heavily on touchscreen controls and have few physical buttons. Experts warn this can be risky on Nepal’s busy and uneven roads. Simple tasks like turning on wipers or adjusting AC take more time and attention.
Euro NCAP, a European safety body, is pushing carmakers to bring back physical buttons for key functions. From 2026, such features may be needed to meet top safety ratings.
Some brands have already started to change. Volkswagen’s upcoming ID. 2all EV will have buttons for volume, heating, fan speed and hazard lights. Hyundai is also reintroducing physical controls in its new models. Kia is following a similar path.
Experts suggest a balanced approach. Touchscreens can be used for infotainment, while essential functions should have physical buttons. This mix could improve both safety and user experience.
